Contact Us – Deloro Support & Editorial Team
Whether you need clarification about content on this site or help with your account, we'll point you in the right direction. Deloro operates two separate support channels: our editorial inbox for questions about what you read here, and the operator's own team for account-related queries.
Contact the deloro-casino.fr editorial team
Our inbox handles questions about the information published on this site—bonus terms we've summarised, payment methods we've listed, or responsible gambling resources we've recommended. If something on these pages needs clarifying or updating, write to [email protected].
We typically respond within 48 hours during the working week. This inbox does not process account registrations, deposits, withdrawals or gameplay issues—those go directly to the operator's support team below.
Questions about your account
For anything involving your Deloro account, balance or gameplay, contact the operator's support directly. Their channels are faster and have access to your account details, which we do not hold.
The operator's support team can help with registration, deposits, withdrawals, bonus claims, identity verification, technical problems and payment queries. Reach them through:
- Live Chat – available 24/7, the quickest route for urgent queries
- Email – [email protected] for detailed queries or document uploads
- Online Contact Form – accessible through your account dashboard
What to include when writing in
Help us (or the operator's team) respond on the first reply by including the relevant detail upfront. For account queries sent to the operator, give the email address registered on your account, the approximate date and time the issue occurred, and any reference number or error message shown on screen. For editorial questions sent to our inbox, name the page or section you're asking about.
Response times and what happens next
Our editorial inbox at [email protected] aims to reply within two working days. The operator's live chat responds immediately during staffed hours, and their email support typically replies within 24 hours. If your first reply doesn't resolve the query, keep the conversation in the same thread—context speeds things up.
For complaints that remain unresolved after contacting the operator directly, consult the dispute-resolution contact published on the operator's own Terms & Conditions page. Escalation routes depend on the licensing jurisdiction and are outside this portal's remit.
Help with gambling concerns
If your query relates to controlling or stopping your gambling, free confidential support is available in the UK through GamCare at gamcare.org.uk or the National Gambling Helpline on 0808 8020 133 (free, 24/7). GamStop (gamstop.co.uk) offers free self-exclusion across all UK-licensed sites. Visit our Responsible Gaming page for the full list of UK resources.
This site is for players aged 18 and over (18+). Gambling should be entertainment, not a way to solve financial problems. For free, confidential support with gambling, visit BeGambleAware.org.
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